A world participating bank holds competition on a vacancy: international desk
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A world participating bank holds competition on a vacancy: International Desk
Description and Goals of the Position
The International Desk Level 1 is a cross-border business support unit within corporate business, installed in all member banks of Erste Group with a uniform scope of activities. Level 1 does not comprise AM/RM functions, however they can be combined with the ID function.
The position serves as an information and support center for internationally active corporate clients, with the following effects:
- fast, accurate and complete information for internationally active corporate clients;
- active support in setting up a business relation and offering cross border products;
- the advantages of the Erste Group´s network become visible and effective for the existing as well as for prospective clients;
- improved cooperation and flow of information between Erste Group banks in the corporate business;
- a visible competitive advantage for Erste Group.
1. Organization Details
Position in the company structure: TBD, under responsibility of Corporate Business Division
Directly responsible management level: TBD
Manpower capacity of Level 1: 100% (percentage of one fully employed person)
Cost of the function: the Int. Desk Level 1 function is a structural overhead position within SME or Local Large Corp. business.
The cost can be distributed over the corporate division or included into the AM/RM system, if the ID is installed within.
2. Personal Requirements
- commercial secondary education or university degree (economics)
- experience in account management/corporate customers
- good knowledge of banking services for corporate customers
- general knowledge of CEE countries, markets, investment regulations
- good knowledge of Erste Bank Group´s structures
- English and preferably one more language spoken in the area of Erste Group
- High level of activity
- High networking and contact skills
- Office IT skills (Word, Excel, Powerpoint)
3. Scope of Work
A) Information and Communication Center
■ First contact and information point for all requests in connection with internationally active customers and potential clients
■ Telephone and/or written information on countries/markets, own bank and group banks, foreign investment regulations; products, conditions+fees for own bank and group banks, contact persons (concerning susidies, law, exposure, etc.)
■ Responsibility to keep all informations up to date
■ Close connection and regular information flow among ID´s
■ active feedback to main parties involved
■ processing of complaints
■ promote ID within bank to keep RM/AM informed about services and new informations about other countries
B) Business Support
■ preparing necessary documentation for account opening, Internet-banking, registrations etc.
■ Cooperation with AM/RM and/or Risk Management concerning Cross-Border Products
■ Decision on appropriate allocation of customer based on customer potential as well as specific needs (language, products, conditions)
■ Finding potential business partners in the own customer basis and provide foreign customers with lists (CoC or other institutions, if available)
■ Creating contacts to Institutions as necessary or useful (Chambers of Commerce, subsidy institutions, Investment Agencies, legal and tax advisors etc.)
C) Marketing assistance
■ Support in international sales/marketing activities
■ Cooperation with marketing department to promote ID function and its activities
■ Support in creating new group products
■ Regular market watch concerning international services of other banks
4. Principal Rules of Work Flow
- first point of information for all kinds of requests concerning cross-border corporate business activities;
- direct answering of requests as useful or expected by client, by telephone, in writing or by sending contact details and/or information material;
- if request can not be fulfilled within the ID, relay to concerned department as soon as possible with information to the client;
- ongoing support, as necessary or useful, after relay;
- active internal networking with AM/RM (if necessary) and important departments
- external networking between ID´s
- external networking with institutions
5. Principal Rules of Communication
- minimum response time for all kinds of requests: 3 working days
- effective substitution regulations for absence
- regular checks and corrections of the provided documents
- regular contacts and meetings with ID´s in other group banks
- regular feedback to clients and to the management |
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