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Service Desk Supervisor (IT) for the international bank
Responsibilities:
• Supervise Service Desk team, arrange proper maintenance of all lines of users’ IT support
• Assure in time installing and updating employees’ working places in HO and branches (Release Management, Change Management, Incident Management)
• Arrange hardware / software support and maintenance (diagnostics, hardware repair, software updates - Changes Management, Capacity Management, Release Management)
• Insure providing users with necessary consultancies regarding usage of hardware and software
• Arrange assistance to Bank employees in moving their workspaces, installing and configuring working equipment, in installation and configuration of specialized banking software
Requirements:
• higher education (IT, computer sciences, information security)
• minimum 3 year of experience in help/service desk preferably within banks, at least 1 years of managerial experience
• advanced computer user
• good knowledge of network technologies and access rights entitlements
• sound experience in installing, configuring and diagnostics of computer hardware and office equipment; in diagnostics, replacement and configuring of computer hardware; in installing, configuring and using operating systems and office software
• excellent skills in solving problems concerned to computer software and hardware
• good communication and negotiation skills
• team worker, responsible person
• good command of English (spoken, written), fluent Russian and Ukrainian
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