Responsibilities:
• Creating working schedule
• Working with clients’ complains (phone, letters)
• Writing replies to clients’ complains and unusual inquiries
• Elaboration of templates for customer service documents
• Managing project to automation on the сustomer service processes.
• Making decision about the insurance compensation recipient.
• Customer service procedure writing
• Scripts for dialogs with clients writing
• Interviewing and teaching new employees
Requirements:
• 3 years experience as Head of the Customer Service Department in Bank, financial or telecommunication company.
• Successful management experience.
• Advanced knowledge of MS office.
• Free knowledge of English (written and oral).
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