C 01.2015 по теперішній час (10 років 9 міс.)
В компанії: Raiffeisen Bank Aval, Київ
Посада: Head of Process Optimization Department
Функціональні обов'язки: General Management Ensure buy in for the strategy from all stakeholders (Board and employees) Responsible for coaching, internal conflict resolution, coordination, motivation and team development Implement Business Process Management Methodology consisting systematic performance assessment tool, business process framework and implementation roadmap to improve company’s performanceCommunication and organization development Conduct training sessions, coached team members and led workshops on problem solving, process design and performance management disciplines. Develop and adopt trainings in terms of target audience. Master trainer in RBI team delivering lean trainings for lean navigators Digital transformation & innovation Participation in digital agenda development Coordinating of Be Digital (Backend) digitalization Launching Agile and Adaptive approach
C 01.2014 по 01.2015 (1 рік )
В компанії: Raiffeisen Bank Aval, Київ
Посада: Senior transformation and process manager
Функціональні обов'язки: General Management Developed plans for the implementation of shrinkage and waste reduction initiatives, in close collaboration with senior management, for retail areaProcess review and reengineering Led lean transformation in branches by diagnosing, designing and implementing operating models for endtoend processes, improving lead times Optimized headcount (currently under implementation) and improved resource allocation by redesigning processes and capacity planning for Retail (baseline ~2700 employees) Conducted a business process diagnostics on branch processes, delivering key diagnostic findings, performance baselines and targets, and implementation plans. Project is currently under implementation Conducted biweekly meetings directly reporting to the Chief Retail OfficerProject Management and Leadership Managed the project and completed the analysis unsupervised. Provided daily project and budgetary oversight. Prepared storylines and presentations. Prepared regular reports for the BoardCommunication and organization development Delivered training programs on Lean to 200+ internal employees Selected as one of lean navigators of an internal maser trainers team and worked in partnership with Master Trainers from RBI on delivering Lean training to lean navigators from network banks. Develop and adopt trainings in terms of target audience.
C 01.2007 по 01.2014 (7 років )
В компанії: Raiffeisen Bank Aval, Київ
Посада: Project manager
Функціональні обов'язки: Process review and reengineering Restructured PI loan maintenance process, leading to decreased scheduling time, increased customer satisfaction, and decreased back to source and waste Led a largescale Lean Ops engagement to drive energy efficiency via deployment of holistic LEAN framework built on 4 pillars such as Voice of the Customer, Operations System, Management infrastructure and Mindset and Behavior in Centralized Back Office Increased efficiency by automating manual tasks and via introducing of Document flow systemProject Management and Leadership Led crossfunctional team to optimized current business process, realizing centralization project Managed the development, pilot, validation and implementation of Centralization project from end to end Recognized as top performer during 2012 annual performance appraisal and reworded with diploma for efficient approach to project implementationCommunication and organization development Held cross unit workshops on problem solving and process optimization with involvement of experts and managers Performed all shopfloor observation and analysis, designed and ran pilot, presented findings to Board members.
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